Who We Are
Our History
ConsumerCentriX was founded in 2012 by Daniel Arnold to assist industry and innovation leaders around the world in enhancing their strategic impact, sustainability and profit. In 2019, ConsumerCentriX launched CCX Inclusive Business with a dedicated focus on financial inclusion. CCX Inclusive Business represents the company’s growing commitment to creating a conducive environment and scalable business models to reach, serve and empower un/underserved clientele in emerging markets. To date, we have implemented over 80 projects globally in over 60 countries, with over 100 development and implementation partners.
Our Strategic Aim
We are committed to developing scalable, evidence-based solutions grounded in a deep understanding of the lives, needs, and constraints of unserved & underserved populations in emerging markets.
Through our work, we strive to foster inclusive growth and build equitable financial ecosystems that empower these communities and enable sustainable economic participation.
Through our work, we strive to foster inclusive growth and build equitable financial ecosystems that address the unique needs of thesethese communities.
Our team applies rigorous analysis and sector expertise to design solutions that strengthen the connection between unserved & underserved communities and equitable financial services. We combine empirical research, innovation, and sector expertise to advance gender-intelligent finance, SME banking, regulatory and policy dialogue, entrepreneurship, and digital financial solutions.
Together with our partners we build financial ecosystems where women entrepreneurs, youth, as well as micro, small and medium-sized enterprises (MSMEs) can thrive, through tailored financial and non-financial services that respond to their needs.
What Drives Us
How We Work
ConsumerCentriX employs several innovative approaches to drive financial inclusion, with a particular focus on unserved & underserved populations, including women entrepreneurs, youth, and MSMEs. Key innovative approaches include:
We ground our work in evidence
We use rigorous quantitative and qualitative research, combining data analysis with a close look at real behaviors and experiences to understand the real needs of underserved consumers, ensuring that every recommendation is practical , accurate, based on what truly matters.
We design solutions that fit the context
Every institution, market and regulatory environment is different. We take the time to understand these realities and translate them into solutions that work in practice. Our role is to connect strategy with day-to-day implementation so partners can move from intention to results.
We apply a meaningful gender lens
Our gender work is built on research, not assumptions. We look closely at the differences in how women and men access and use financial services, and we help partners respond with approaches that reflect those real needs. The aim is practical inclusion that holds up in the field.
We bring cross-sector insight to financial services
Our team has worked across fast-moving consumer-facing industries. That experience helps us spot patterns, understand customers quickly and translate lessons from other sectors into financial inclusion. It gives our partners a broader view and sharper tools to navigate changing markets.
OUR MISSION
Our mission is to develop scalable solutions that are based on deep insights into the lives, needs and constraints of un/underserved people in emerging markets to improve their livelihoods and create opportunities for economic growth.
Do you share the same goals?
